You care for your business, we'll care for your website.

There are 3 main issues to worry about when your site isn’t kept up-to-date:

1. Security: just like on your mobile phone, plugin updates include security patches. Leaving plugins out-of-date can lead to security vulnerabilities that leave you open to hackers.
2. Functionality fails: if the site is left just sitting there, eventually some of the components will stop working. If this isn’t maintained regularly, the failure could go unnoticed for a long period of time, possibly losing you credibility, trust and  sales. 
3. Expensive fixes: when you do finally get around to updating your site after a long period of time between updates, you are at a high risk of running into plugin conflicts and technical problems that will be time consuming (and costly) to resolve. Most people will have experienced a similar issue with a phone or computer — if you ignore the updates it eventually dies on you.

Yes! You absolutely can! Go into your site every month and update each plugin one at a time. Check your site for any problems between each plugin update. We recommend updating all plugins on a staging site to be sure that any conflicts during updates don’t affect the live site. You can then push the staging site to live once you know everything is working properly. You’ll also need to update your site theme, and the WordPress core. Again, check for any functionality or display problems between each update so you know what action caused the problem if something goes wrong. Then you’ll need to troubleshoot the problem to resolve it.

Maintenance in this realm doesn’t refer to adding new content to the site or changing the way things look (although you can book a Clever Day for that). Site maintenance is the basics of keeping your site alive and functional so your business can operate effectively. 

All of our updates are managed via the staging site, so your live site will never be impacted by a plugin conflict, giving us time to fix the issue in test mode before we push the updates live.

Each month, we go deep with AI regression testing for code inconsistencies down to the pixel. So we are aware of every issue and can pinpoint precisely where problems are occurring.

If a plugin suddenly isn’t compatible, we’ll liaise with the plugin developer on your behalf. In most cases, the plugin developer will resolve the issue. In the event that additional work is required by us to help fix the problem, we’ll liaise with you regarding the best and most economical solution for your setup.

Yes! Unless your setup requires a specific plugin that is unique to your business, we cover the cost of plugins. We have agency plans for all of the tools we use regularly, and can pass on the savings from these discounted rates to our Clvr Care clients. 

Our Clvr Care site maintenance plan includes server-level security baked in to optimise performance and keep your site secure. If you do get hacked, our premium hosting includes free malware removal to sort the problem out.

We host all of our sites on WP Engine’s WordPress-optimised Australian servers. Premium hosting includes blazing-fast site speed, CDN, SSL certificates, hacker-free security, staging (test) site, and best of all, incredible 24/7 customer support from real humans. 

You can move your website to your own host, but we can only provide Clvr Care to sites hosted with us. Most hosts will transfer your site for free and we can provide assistance if needed. Site costs will be transferred to you, including license renewal fees, theme renewals and hosting. If you have any questions about hosting, feel free to ask. We can recommend quality hosting based on your specific needs.

Of course! We’ve got you covered. All Clvr Care clients have access to member only discount prices for Clever Days and strategy Clever Hours where we can either work with you via Zoom to make live changes to your site, or get under the hood and sort it all out on your behalf.